Shipping Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.
REFUND POLICY
CANCELLED ORDERS
If you cancel your order after it has been sent to our fulfillment center, a 25% restocking fee will be applied before a refund is issued. Please send an email to customerservice@vinatieriwine.com.com if you need to cancel your order. Once the wine has been received at our warehouse, we will refund your credit card account for the cost of the wine less shipping, handling, and the 25% restocking fee.
DAMAGED OR FLAWED WINES
Vinatieri Winery guarantees quality products and service. Your satisfaction is our first priority. We will replace or refund your cost for any bottle of wine that is damaged or flawed that was purchased through our website. We ask that you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check shipping destination weather conditions before placing your order.
To arrange for the return of corked or flawed products, please send an email to customerservice@vinatieriwine.com. If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges, or you will receive a full replacement order.
If you cancel your order after it has been sent to our fulfillment center, a 25% restocking fee will be applied before a refund is issued. Please send an email to customerservice@vinatieriwine.com if you need to cancel your order. Once the wine has been received at our warehouse, we will refund your credit card account for the cost of the wine less shipping, handling, and the 25% restocking fee.
DELIVERY REQUIREMENTS
Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment. We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.